Customer Support

FITLIGHT® is the only product with a patented programmable touch AND motion sensor, which means you do not have to physically touch the light to deactivate it. You can deactivate it by motion (8 different distances), touch (3 different impact settings, or both. This makes the system also ideal for speed or agility testing, whereas a user has to only pass the light. In addition, we have an optional audio sound (beep), ideal for multi-sensory and cognitive training.

No, you don't have to touch the FITLIGHT® to deactivate it. Our FITLIGHTS® have patented programmable impact AND proximity sensor, which means you can deactivate it by either motion or touch or both. Both options are also programmable:

Distance sensor can be programmed in increments of 10cm (3.9 in) up to 80cm (31.5 in).

Impact sensor has 3 levels: Light, Medium & Hard.

The FITLIGHTS® can be operated with a 6+ groups simultaneously, using the same routine. The data from each group is also recorded independently.

The system is designed to be used outdoors and indoors and for all seasons.

Yes. The system is expandable 32 FITLIGHTS®.

Yes, our FITLIGHTS® are water resistant. They can be used outdoors in rain or on ice, as they resistant moisture but cannot be immersed in water.

Yes the system is fully portable. The system comes complete with a carrying bag (6-light bag or 12-light bag) option allow for ease of travel for the system to be used anywhere on-the-go. We also have a case for added protection or storage available for purchase.

Yes, we have various ways of mounting the FITLIGHTS® on a variety of surfaces that are easily attached and detached. Check out our various mounting accessories. If you would like a more permanent wall display, with the lights constantly powered, please contact: info@fitlighttraining.com

The batteries have a minimum 4 hour operating life before they are required to be recharged

The FITLIGHTS® can transmit data from up to 50-75 metres away from the mobile device controlling the lights, (depending on operating environment).

You do not need Internet.  Android and Apple devices  already have Wifi technology to connect with our system.  Each new system has 1 WiFi light that acts as your connection to the FITLIGHT® App and your other lights.  You can use the WiFI light in any of your training exercises or setups.

We have several extensive resources that you can utilize. Visit our support page or our YouTube Channel or information on how to operate the FITLIGHTS®, troubleshooting, tips and tricks and more.

1 Year from the date of receipt (excludes battery replacement).

We ship our products globally from our headquarters in Canada. In certain countries (Germany, France, Poland, Czech Republic), our products are shipped directly from our agents. If you reside in one of these countries, then you can contact one of our distributors:

Germany:

https://www.fit-light.de/

https://www.fitlight.de/

France:

https://www.cress-sport.com/fitlight-entrainement-lumineux-sans-fil-compatible-androidiphone#/fitlight-modele_coach_4_led

Czech Republic/Poland:

www.czasreakcji.pl

Yes, all FITLIGHT® systems are compatible with the FITLIGHT® App. To upgrade your FITLIGHT Trainer® system, to use the FITLIGHT® App, you can purchase 1 additional light (a WiFi FITLIGHT®). The WiFi light replaces the blue tablet controller. You cannot use the App on the original blue tablet controller. 

The WiFi light connects to the FITLIGHT® App (downloadable to Android and Apple devices) and your existing lights. You can use your device to control the lights. With the WiFi light, you will be able to operate the lights using the FITLIGHT App®.

Please note, if your system is older than 2015 (serial number begins with 14), or if you have a FITLIGHT Jr., and would like to use the App, then please contact: support@fitlighttraining.com for information your compatibility options).