Shipping and Returns

Shipping Policy

All orders are shipped directly from the United States within 7-10 business days.

Countries may be subject to duties and taxes, with fees varying depending on the country. FITLIGHT USA Inc. is not responsible for duties and taxes collected on purchases. Shipping rates are calculated based on item size and dimensions provided by our carriers.

Standard Return Policy

If you are unsatisfied with your purchase for any reason, you have 30 days from the delivery date to request a full refund or exchange (less a 10% restocking and handling fee per order). Terms and conditions apply. 

To receive a full refund, the original item MUST be in new condition, contain all parts, and be returned without:

• Damages
• Scuffing or signs of vigorous use or wear
• Dirt, pet hair, or stains
• Signs of improper care

All returned items are thoroughly inspected, and any item(s) returned in a condition deemed no longer sellable will not be refunded. 

To return the product:

1. Contact: orders@fitlighttraining.com to request an RMA form & CUSMA document (if applicable).
2. Complete the RMA form and include it with the return shipment. Ensure ALL parts and components are included.
3. Ship to:

Additional Terms & Conditions:

• Only items purchased directly from www.fitlighttraining.com or the following can be returned and are eligible for a refund.

• FITLIGHT USA Inc. products purchased through other distributors or third parties must be returned according to their respective returns and refund policies.
• The product must be returned in its ORIGINAL condition.
• Shipping and handling charges and taxes paid (e.g., state, customs, VAT) are non-refundable. Any duties erroneously charged to FITLIGHT® will be disputed and charged back to the customer.
• You are responsible for and must prepay all shipping charges and assume all risk of loss or damage to the product while in transit to FITLIGHT Corp. 
• If you return the product to FITLIGHT USA Inc. (a) without an RMA form, (b) without all parts included in the original package, or (c) if the product is not in its original condition or is damaged, FITLIGHT Corp. retains the right to refuse delivery of such return.
• Refunds will be processed and paid within 14 business days of FITLIGHT USA Inc. receiving the product from the payment source.